We are so excited to announce that we will be allowed to start seeing our patients and reopen our office on May 11, 2020!
As part of our ethical and civic responsibility, we have followed all regulatory and governmental regulations for the past few weeks and have restricted our practice to truly emergency patients. Though this caused inconveniences, some worry, and will continue to present challenges, we know that the health and safety of our community, patients and team is of paramount importance and we know that we will have a strong recovery.
Our practice was built on many principles. We pride ourselves on individualized, comprehensive care in a professional, family-centered, and caring environment. While we will continue to hold true to these credos, we all understand that due to recent circumstances, there are changes to office protocols that will have to change- at least for the short-term.
After careful consideration by both doctors, and in order to abide by the recent guidelines set out by the CDC, ADA, and AAO, we have made scheduling and office policy changes that will provide increased safety to our team and our patients.
In the coming days, team members will be calling to help reschedule missed appointments giving priority to those that were missed starting at the beginning of the office closure in March. Please be patient with us and understand that you do not need to call us. We have a system in place to make sure that there is not only continuity of care but also patients with active broken appliances and urgent treatment are given preference.
In order to confirm an appointment with our office, a person to person phone call with one of our team members will need to take place. This is to ensure that either the patient or responsible party is fully aware of new office guidelines and any questions or concerns can be answered. A follow up email will then be sent reminding you of this information for your reference.
We will work together to make sure that everyone understands our reopening plan and feels safe. To this end, it is important to talk to your children to understand that the new measures we are taking are for everyone’s best interest. All clinical team members will be wearing full gowns, masks, face shields, and any other personal protective equipment important for the procedure planned. Though you may not be able to see our smiles, we can guarantee that we will be grinning from ear to ear to be able to get back to doing what we love.
Dentistry has always been ahead of the game in terms of exemplary sterilization and sanitation procedures. We will continue to follow CDC, OSHA and our own high standards of safe practices. In light of recent events, not only has our office undergone extensive cleaning from top to bottom, but we have also installed a medical grade air purification system. We will be respecting social distancing guidelines by limiting the number of appointments per day and our waiting room will remain closed. Temperature checks will be done twice daily for team members and all patients entering our office will have their temperatures taken and will be fully screened as well. Our goal is to provide a safe healthy environment so that we can continue to treat patients while this pandemic continues.
Though we know that a lot of uncertainty and apprehension exists, please know that we are doing everything in our power to make this transition back as smooth as possible. There will be bumps in the road, but we plan to work through them together as a Marchetto Cooper family. Thank you for your understanding, support and all the love you have shown us over the past few weeks. We truly are Stronger Together!
John Marchetto, Marissa Cooper and the Marchetto Cooper Team
Just a reminder!
Please be aware that all previously scheduled appointments for March, April, May and June have had to be canceled due to the Covid Crisis. We are working to prepare a brand new schedule to accommodate everyone which will comply with the new guidelines that will be in place for everyone’s health and safety. In the next week, team members will be calling to help reschedule missed appointments giving priority to those that were missed starting at the beginning of the office closure in March. Please be patient with us and understand that you do not need to call us. We have a system in place to make sure that there is not only continuity of care but also patients with active broken appliances and urgent treatment are given preference.
Stay tuned! We can’t wait!
As we continue to face unprecedented and challenging times, we want to continue to wish our community, patients and families health and safety. We will continue to abide by the guidelines given to us by the Governor, the Florida Board of Dentistry, the American Dental Association, the American Association of Orthodontics, and the Centers for Disease Control that have mandated the prohibition of any elective, routine, and non-emergency dental procedures until further guidance has been given to us.
Due to the fluidity of the current situation, we are only cancelling appointments at this time, but will contact you to reschedule your or your child’s appointment as soon as possible. Those whose appointments had to be cancelled at the start of office closure will be given priority in appointment scheduling when we return.
Please know that our entire team is prepared to modify our days and hours in order to best accommodate our patients when we return and can safely treat patients.
If any of our patients have any questions or concerns during this time, we will have a team member returning phone calls, emails, and we will continue to have the on-call emergency phone line available. The doctors are available as well to help with any emergencies that may arise.
We want you to know that we are in this together and are eagerly waiting to see you again. The health and wellbeing of our patients, team and community is our top priority.
We thank you for your continued trust and support! Please be safe and stay well!
John Marchetto, Marissa Cooper, and the entire Marchetto Cooper Orthodontics Team